FAQ's

Store Policies

  • All Sales are FINAL.
  • Returns and exchanges are not excepted as everything is handmade and unique, items may slightly vary from photos.
  • Leither Co. is not responsible for lost packages or delivered to the wrong address. If your order is lost in transit or is missing after a delivery notice, please contact USPS to file a claim.
  • If you order gets returned due to a shipping error, please contact us to get your order re-shipped.
  • If you have a question about something you have ordered, please e-mail leitherco@gmail.com and allow 3-5 business days to receive a response.

 

Leither Co. Store Common Questions: 

When will I receive my order?
Majority of the things we carry in our store, is made to order and it is handmade/hand dyed and it takes 1-2 weeks to get the item made and prepared to ship out to you. Each listing will tell you how long it usually takes to ship. 
What if I don't see what I am looking for?
If you would like something made that we may not offer in our store anymore and maybe it was a custom item for another customer, just ask we can usually re-create it. 

Leither Co. Subscription Box Common Questions: 

When will I receive my first box?
The last to subscribe to our current box is the 9th of the month, if you subscribed after the 10th, then you will receive the next months box.  We ship between the 10th and 15th every month. 
How often will I get this box?
Once a month and we ship between the 10th and 15th of every month!
I just subscribed when will I receive my box?
New subscriptions for our next box is between the 10th-9th. For example, you subscribed today, July 22nd, your first box will ship out between August 10th and August 15th. Another example, if you subscribe August 9th, you will receive the August box, which will ship out between August 10th and 5th. 
Will it be different every month?
Yes, depending upon what you subscribe to, you will receive new colorways/hook designs each month.  
Will I receive what I see in the photos?
No, your box will be a surprise.  These photos are for promotional purposes, so that you see samples of what you may receive. 
How can I get a past box?
Our past boxes are now available as kits that you can purchase from our store www.TheLeitherCo.com
What crochet hook size will it be?
The crochet hook size will be one of the 15 US standard sizes from 2.25mm-10mm, It takes approximately 16 months before you see a crochet hook sizes repeated.  
How much is shipping?
Free shipping is included if you are located inside the US. If you are outside the US, additional shipping will apply based on your location. If you are outside the US, please allow an additional 1-3 weeks to receive your box after we ship it. 
When does my subscription renew?
Renewal date is the 20th of the month, so if you want to make a change to your subscription it must be done by the 19th.  Why? To keep our boxes shipping out as scheduled and on time, we can not cancel your box. We understand financial situations may change but we do NOT offer refunds as we have already begun the process of making your crochet hook.
Have another question? Send me an e-mail at LeitherCo@gmail.com